Publications

Training module intended for trainers training employees in the area of hotel and hospitality management. It covers hospitality products and services, guest and customer relationship management, hospitality structure, reception, floors, linen, communication, human resources management, internal...

Youth economic empowerment is tied to the future of small and medium-sized enterprises (SMEs). This chapter looks at the role of internationally competitive SMEs in providing jobs for young people and examines how improved youth skills and innovation promote the export capacity of SMEs. Firm level...

Tourism's huge potential for job growth and sustainable development justifies a greater share of aid and coordinated export strategies, outlined in this joint ITC- UNWTO report. Just 0.78% of Aid for Trade went to tourism in 2013, though the sector accounts for 6% of developing...

With the 2030 Agenda for Sustainable Development, the United Nations has called on the private sector to contribute more to achieving the sustainable Development Goals (SDGs). This report helps decision makers in the public and private sectors to understand where voluntary sustainability...

Increasing the competitiveness of small firms in the Philippines is vital to build resilience to shocks while promoting sustainable and inclusive growth.

COVID-19 is reshaping global value chains and policy landscapes. In this brief, leaders from government, business and women’s economic empowerment networks identify key trends and potential scenarios for women in trade. The brief presents nine actions that governments, corporations and the...

Small firms are at the heart of Eswatini’s participation in international value chains. But they often struggle to trade due to production capacity constraints, including inadequate managerial skills and certification, failure to engage with business support organizations and weak linkages with...

This report provides company-level information for investors on agribusiness, manufacturing and services. It includes performance-related data on themes like international certification, innovation capacity, ICT use and access to electricity and logistics services. Investors will find practical...

This year’s report focuses on regional trade, the most common form of trade for small and medium-sized enterprises (SMEs).

The African Continental Free Trade Area offers many opportunities to young Africans, who face challenges including high unemployment, lack of decent jobs, barriers to entrepreneurship and inadequate promotion of youth-led businesses. Tackling these challenges will help Africa’s large and rapidly...

This is a national companion guide to the publication The Business Guide for Sustainability in Foreign Investments.

This report provides policymakers with recommendations on how to build the resilience of women-led businesses in the long term. This includes policy actions to improve the competitiveness of women-led businesses, address the barriers they face when participating in trade, and make the...