Publications

What keeps small and medium-sized enterprises (SMEs) in Ghana from being competitive in international markets is often not of their own making, such as unreliable electricity and high interest rates. This report outlines these and other findings from the SME Competitiveness Survey, which surveyed...

Standards-related non-tariff measures affect small businesses heavily, including in the State of Palestine. This guide gives Palestinian businesses access to quality management information for their sanitary and phytosanitary measures.ITC and the German Metrology Institute joined forces with the...

Standards-related non-tariff measures affect small businesses heavily, including in Jordan. This guide gives businesses in Jordan access to quality management information for their sanitary and phytosanitary measures.ITC and the German Metrology Institute joined forces with the Jordan Standards and...

Training module intended for trainers training employees in the area of hotel and hospitality management. It covers hospitality products and services, guest and customer relationship management, hospitality structure, reception, floors, linen, communication, human resources management, internal...

Module de formation axé sur le secteur agricole et les liens qui pourraient être créés entre les agriculteurs pauvres et le secteur du tourisme - met en exergue les coûts et les avantages potentiels ; explique comment accéder aux marchés du tourisme, identifier les besoins d'acheteurs et...

Training module providing people in the tourism sector with skills to expand opportunities for enhancing local community involvement in this sector. It provides an introduction to the tourism sector, and how it can contribute to poverty reduction; discusses potential involvement of local people and...

Training module aiming to promote local creative industries in developing countries through the tourism value chain, with a view to poverty reduction. It explains how fostering artistic and cultural activities within tourism business chains can contribute to poverty reduction in a given location or...

This report outlines women’s roles in cotton production in Africa, Asia and Latin America. It compares women’s participation in the total workforce in these regions and suggests how to improve competitiveness by re-evaluating the roles of women.

Training manual focusing on how to manage tourism developments in terms of the environment, especially in the context of climate change and global warming. It tackles specific effects, impacts and issues of climate change related to tourism; provides advice and guidance on the implementation of...

Study explaining how to identify viable projects adapted to tourism supply chains in order to promote poverty reduction. It provides guidelines structured around three phases: 1) Diagnosis of Current Situation and Context includes tools to map the tourism value chain and the participation of the...