Press releases

DHL and ITC expand collaboration to improve e-commerce in Africa

11 May 2016
ITC News

(Kigali-Geneva) – DHL, the world’s largest logistics company, and the International Trade Centre (ITC) today announced that they would deepen their collaboration to enable more African enterprises to do business online. The extended partnership will focus on strengthening trade facilitation and logistics in developing countries to facilitate e-commerce.

The announcement was made by ITC Executive Director Arancha González and Stefano Arganese, Chief Executive Officer, DHL Freight Central Eastern Southern Europe and Americas, Middle East, Africa, at ‘Connecting African Enterprises to the World of e-Commerce’, an event held today on the fringes of the World Economic Forum on Africa in Kigali, Rwanda.

‘I am extremely pleased to extend our partnership with DHL to also comprise e-commerce for African business,’ said Ms. González. ‘As the digital economy rapidly expands, it is providing evermore opportunities for companies – especially small and medium-sized enterprises (SMEs) – to take part in the global economy. Technology is a game changer for SMEs. Size, landlockedness and distance can be overcome with innovation and technology. By any measure, e-commerce is big business. It represents a major change in the way that trade is conducted and offers great potential to help achieve the United Nations’ Sustainable Development Goals.’

‘DHL is honoured to be the main partner in this initiative,’ said Mr. Arganese. ‘As a leading logistics provider, DHL views itself as a global trade facilitator. We see a need to actively support enterprises in their endeavour to catapult from being regional players to global heavyweights. In fact, e-commerce logistics is one focus area of DHL eCommerce that offers new last-mile delivery solutions in various emerging markets to connect consumers and e-commerce merchants with better services.’

As part of the extended collaboration, DHL will become a partner of ITC’s E-Solutions Programme and will provide advisory services on solutions for e-commerce transportation and logistics. DHL will also provide support to the eComSouk initiative, which helps develop tools for traders in Africa to sell their goods online.

DHL and ITC are already working together on knowledge transfer to boost the competitiveness of SMEs, especially in logistics and supply-chain management. Building competence in export processes provides easier access for SMEs to regional and global markets.

The two organizations are also providing joint logistics advisory support to customs authorities and customs-clearance providers, and to SMEs’ transport management. A logistics and transport advisory programme was recently launched in Senegal in partnership with African regional institutions. It will soon be expanded to include the other eight countries belonging to the Economic Community of West African States (ECOWAS).

Notes to the Editor

About ITC
ITC is the joint agency of the World Trade Organization and the United Nations. ITC assists small and medium-sized enterprises in developing and transition economies to become more competitive in global markets, thereby contributing to sustainable economic development within the frameworks of the Aid-for-Trade agenda and the United Nations’ Global Goals for Sustainable Development. For more information, visit Follow ITC on Twitter: @ITCnews

About DHL

DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offers an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 340,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as ‘the logistics company for the world’.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 59 billion euros in 2015.


Contact ITC

Susanna Pak
Junior Media Officer

Office of the Executive Director
P: +41 22 730 0651
E: pak [at]


Contact DHL

Claus Korfmacher

Deutsche Post DHL Group

P: +49 228 182 9944

E: pressestelle [at]