Publications

Four services sectors are key to an economic transformation. This report calls them 'connected services.' Transport and logistics, financial services, information and communication technologies, and business and professional services contribute directly to economic growth – with an increasing...

This year’s report focuses on regional trade, the most common form of trade for small and medium-sized enterprises (SMEs).

This guide offers small and medium-sized enterprises (SMEs) insights on negotiation and collaboration with lead firms in international value chains. It addresses topics such as compliance with standards and regulations, contractual relationships, production and performance management, types of...

This year’s report focuses on regional trade, the most common form of trade for small and medium-sized enterprises (SMEs).

Four sectors are key to a services-led economic transformation. This report names them ‘connected services.’ Transport and logistics, financial services, information and communication technologies (ICT), and business and professional services contribute directly to economic growth and...

Cross-border e-commerce can help least developed countries (LDCs) to become more competitive and diversify their exports – and this is especially true for Asia-Pacific, the most dynamic region in global e-commerce. To capture that potential, small businesses in these countries need more market...

This major business survey shows that almost 80% of small firms that adopted advanced digital tools reported better production efficiency.

This first ITC e-commerce survey provides valuable insights that will allow countries to shape policies and practices that address the real business needs on the ground. To ensure that micro, small and medium-sized enterprises (MSMEs) can benefit from e-commerce, they need better access to...

This report encourages artificial intelligence (AI) literacy for small businesses and trade institutions, especially in developing countries, through the lens of publishing. It shows that AI tools empower everyone in the workplace to be publishers – and that leaders can navigate the promises and...

African tech hubs play an important role in building fledgling entrepreneurial ecosystems and helping start-ups, but they struggle to earn revenue and become financially sustainable. This second edition has expanded its coverage, adding insights from East African hubs. The report, based on...

International business investors can embed sustainability in each step of their operations. This guide describes the social, environmental and economic practices that international firms must understand when entering a new market.

Micro, small and medium-sized enterprises in Africa can tackle e-commerce barriers such as formalization, e-payments and delivery by joining forces through collaborative business models. This paper examines the pros and cons of three models – associations, consortiums and cooperatives – and...